Privacy & Policy

Terms and conditions of Koga program services Your usage of this software and supporting the efforts of domestic products is one of our honors and makes us happy and proud to be able to provide these services to the universe. Wishing peace in the world In order to make the best use of this program and also to prevent any abuse and provide the best possible services to you, dear user, it is appropriate to study the provisions of the terms of use of this program and with its approval, helping us to optimize the software and its usage. Please read the terms and conditions of purchasing the software services of this program and after confirming it, proceed to purchase, otherwise this site and Koga Software Company will not take any responsibility.

Definitions

1. Buyer: A natural / legal person who purchases and operates the service of this program for a fee.
2. Service: The service that this program offers to its users for a fee. Which is the subject of the site here
3. Support: The service that after purchasing the service from this collection, is provided by this program to the members of the site at certain hours of the day and night.
4. Program availability : The period of time during which the services of this program will be available and usable 24 hours a day. (This service is dependent on the domain and hosting services of this program)
5. Service provider Provider / service provider to the current software program that provides child sports services online to users and members for a fee.

Criteria

2-1- Changes and ways of communication

• Changing the rules The mentioned rules for using this program will be notified to the users through this program and website.
• Changes in prices and service purchase tariffs All changes in costs for services of Koga will be notified to the users through this program, which if you need to order, after confirming the calculated price, you will be able to pay and buy.
• Contacts For interacting with experts and support and management team can use the CONTACT US or support tickets.
  • Note The buyer's email address is the main indicator for identifying and connecting with Koga , and in a case of losing by the buyer or client, no responsibility is borne by this software program or its owner / owners.
• The legislator all laws and regulations of this program will be under the internal regulations of the North America
• The policy All policies and regulations in this program will be dynamic according to the policies of the legislator and based on the needs and policies of the owner of this product, namely Koga Company.
• Versioning and technical changes The company is allowed to change the features provided in the software whenever it deems appropriate and in accordance with its own policies, and there is no need to inform and obtain an assignment from the buyer.
  • Note If the provided feature causes changes in the way of using the available features, the buyer is obliged to update the information by reading the changes and the software guide documents or to request a guide by sending a ticket.

2-2- Buy and sell

• Definitive purchase of service After purchasing the service from this program and paying the fee, there will be no possibility of refund. Therefore, it is requested that you be careful when buying so that you do not have any problems after paying
  • Note In order to ensure the provision of the provided software services, the ability to use the service pilot plan has been embedded in the program, so that you can make your purchase with confidence after using it for a limited time and confirming it.
• Purchasing additional services If the buyer needs to receive additional services in addition to what was written at the time of purchase, he must pay for it after calculations and adding legal amounts to it, and the cost has nothing to do with the service purchased through The sales panel will not have the program
• Update of sold services Due to the fact that the current program is based on the Internet and all users are using it online, so any change in this program can be shared by all users together. And there is no need to pay a separate fee or activation for a specific user
  • Note All services will be activated for users after payment and there will be no need to reactivate
  • Note The free trial service delivered to users for free, which is also included
• Changes in ownership Changes in ownership of the service are made through a written request from the buyer or his legal representative with the necessary authority. Changes will take effect upon presentation of identity documents.
• Activation of service and delivery of service After payment of the order amount by the buyer, when the purchased service is ready to be delivered, the buyer will be notified via SMS in his profile. The buyer's lack of access to the email or mobile phone address mentioned does not prevent the delivery of the service.
  • Note If the buyer doubts that the purchased service has been activated for him, he can resolve his ambiguities up to a maximum of 48 hours after registering the order through communication channels in the contact us form or other ways of contacting the Koga site. Make a definite purchase and receive their response
  • Increase of delivery time In case of special technical conditions or restrictions that the delivery is not done on time, the company will be allowed to increase the service delivery time up to 3 times.
• Failure to use The company's service is not responsible for the buyer not using the purchased and delivered service.
• Compliance with the order In case of any discrepancy between the ordered service (purchased) and the service received, the buyer is obliged to inform the service up to 10 days after the delivery date, so that after review and approval and corrections as soon as possible be done
• Complaint against the user The owner of the program has the right if there is any problem on the part of the buyer and the original owner of the service of this software program (such as sending inappropriate and unconventional emails and messages to users, attempting to destroy and steal information and violate privacy Private, etc.) deactivate the buyer's account unilaterally and in case of repetition through judicial authorities
• Invoice Invoices issued from the program are just for informing the end user and the buyer. They will not have any other value and validity.
• Holidays Due to the fact that the program is based on calendar and date, so all days of the week from the point of view of the program for the end user and buyer is considered a working day and the cost paid for usage times including holidays and public holidays. And becomes informal

Security and confidentiality

• Security of information exchange All infrastructures related to information security are secured with the host of the service provider and also with the software and security measures. Therefore, the owner of the current program and the company will make every effort to maintain the basic security of its services with its security measures to the extent of custom and available facilities.
  • Note Using the secure HTTPS protocol is one of the ways to increase security in this program which has been exploited. Therefore, the risk of eavesdropping and theft of information has always existed, but efforts have been made to reduce these risks to a minimum.
• buyer's improper use The company is not responsible for the buyer's improper use of the program and it is assumed that the buyer meets all security standards to protect his username and password in a confidential manner and prevent abuse by others.
  • Note The company is not responsible for obtaining the password of the buyer's services by third parties.
• Service disruption If there is a disruption in the servers and the domain or service purchased, and if the time of this disruption is more than 1 working week, if the disruption is definitively proven and approved by the company's experts, 1 free plan will be provided for the user.
  • Note The duration of the disturbance must be notified to the company officially written, and an investigation must be carried out so that an appropriate decision can be made if approved.
• Backup Attempts have been made to back up the program data at consecutive and close intervals in order to restore the problem to the original state so far.
• Information received from the user All personal information received from the user (whether identity card or medical and personal information of children or their parents) can only be used for the service specified on this website. Other information (such as IP information or geographic coordinates) is received from the user to provide better services that will be provided in the future.
• Uploaded images of children Images received from children in the children's sports section will be displayed on the "Media Wall" page of the Koga site after approval by the site administrator. Therefore, the user can upload a photo if he wishes, and there is no requirement for this. Also, if the image or images uploaded on the site has problems or is not approved by the admin for any reason, it will not be visible in the public part of the site, and this does not give the user the right to object. The user must observe the relevant standards and etiquette when taking a photo of the child.
• Uploaded images of children (Personal Information) When you upload a photo of your child, we may collect the image for the purpose of processing sport position feedback. We only process images with the explicit consent of parents or legal guardians.
• Uploaded images of children (Sport Position Feedback) The uploaded photos are processed using computer vision technology to provide sport position feedback to help improve the child's athletic skills. This feedback is solely intended for the benefit of the child's athletic development.
• Uploaded images of children (Public Sharing (Optional)) If you choose to share your child's photo publicly, it may be visible to other users of the app. Please consider the privacy implications before making such a decision.
• Uploaded images of children (Parental Consent) We require parental consent before processing any personal information of children under the age of 13. Parents or legal guardians must grant permission for uploading photos and receiving feedback.
• Third Parties We may use third-party services, including cloud storage and AI processing providers, to enhance our app's functionality. These service providers are bound by confidentiality agreements and adhere to privacy and security standards.

Judgment reference

• Disagreements In the case of dispute, to resolve the dispute The buyer is obliged to first announce the matter to the public relations unit or the company's management office and receive a written receipt. Until the matter is considered completely, if no result is obtained after 15 working days, the parties can refer to the Disciplinary Council of the Trade Union Organization to investigate the issue. In addition, the parties have accepted the opinion of this council as a verdict of consent of the parties and will not have the right to complain or request a verdict to other authorities.
  • Note All responsibility for not using the purchased service correctly is with the buyer and the company is only responsible for providing the standard service and based on the technical obligations announced in its sales plans.
  • Note In case of non-observance of the Computer Crimes Law, the buyer will be responsible for compensating all damages and material, spiritual, general and partial costs which are incurred by the company in responding to the competent authorities.
  • Note The responsibility for the content listed in the service provided by the buyer or connected to the domain purchased from the company is entirely the responsibility of the buyer. This liability will include cases of intentional misconduct or cases committed by third parties.
• Force Majeure The company has no responsibility for failing to meet its obligations in the event of force majeure such as natural disasters, war, riots, social unrest, explosions, strikes, cyber-attacks and government restrictions, and sanctions and epidemics. However, in the event of such cases, the company will try to reduce the effects of these cases. Sanctions and the impossibility of exchanging currency will be cases of force majeure.

Acceptance of rules:

• Acceptance of the rules By paying the order amount or membership in the site of Koga , the buyer accepts the terms, conditions and conditions of the company and there is no need to obtain a signature from the buyer.

Thank you for trusting Koga with your child's athletic journey!